Merchandise policies

Clear expectations for made-to-order merchandise.

Shipping, cancellations, returns, damaged items, and checkout disclosures for the future Printify collection.

Pre-launch notice

The Printify collection is not yet available for purchase. These policies are prepared for review and will take effect only when the store is deliberately launched.

Shipping & fulfillment

Printify merchandise is made to order. Production and carrier transit are separate stages. Typical production may take several business days, but all timing is an estimate—not a guarantee. Standard shipping cost will be calculated from the current cart and destination and passed through at checkout. Mixed products may arrive in separate packages.

Returns & refunds

Because each item is printed for the customer, returns or exchanges for buyer's remorse, an incorrect size, or an incorrect color selection are generally not accepted. This does not limit rights that cannot legally be waived. If an item is damaged, defective, or materially different from the order, contact Author Wayne Stewart LLC promptly so the claim can be reviewed.

Cancellations

Request cancellation as soon as possible. A cancellation is not guaranteed after production begins. If fulfillment has not started and cancellation remains possible, the request will be reviewed and any approved refund will be returned through the original payment method.

Damaged or defective items

Contact us within 30 days of delivery with the order number, a description of the problem, and clear photographs. After review, the available remedy may be a replacement, reprint, or refund. Do not return an item unless we provide instructions.

Lost or delayed shipments

Carrier dates are estimates. If tracking is stalled or delivery is substantially overdue, contact us promptly. We will verify the address and tracking history and open a partner or carrier investigation when appropriate. A replacement or refund depends on the investigation and applicable eligibility rules.

Checkout, privacy & terms

Before payment, the server will confirm the current item, variant, price, availability, and Standard shipping quote. Stripe processes payment information; Author Wayne Stewart LLC does not receive full card details. Contact and delivery information will be used to process the order and shared with the production and shipping providers as necessary. Applicable tax will be shown only after lawful collection settings are configured.

Need help with a merchandise order?

Use the official contact page and include the order number. Do not send payment-card information.

Contact Author Wayne Stewart LLC